Reporting to the Warehouse Supervisor/ Assembly Supervisor, the Team Leader will be responsible for leading a team of 10-18 Colleagues, ensuring a constant, smooth operation, whilst achieving agreed budgetary and service levels.
The Team Leader will play an essential role in the provision of an efficient and reliable service to customers, taking responsibility for all legal requirements, as well as the achievement of Contractual and internal KPIs. Good communication and leadership skills are vital for this role, and the ideal candidate will be able to develop good working relationships with not only their own team, but those from other areas of the business working interdependently. Our client is a leading manufacturer, with a reputation for being at the forefront of innovative design, so this is an exciting opportunity to be a part of a global business, helping them to maximise their growth as a company and continue delivering the very best. Key Responsibilities: - Take responsibility for the day-to-day leading of teams, including, but not limited to: - Supervising general performance and conduct - Monitoring time keeping and attendance, managing requests for annual leave and ensuring that sickness certificates are provided after periods of sickness absence, in line with company policy - Coaching and training, as required - Monitoring of the standard of housekeeping to ensure that working environment meets our clients H&S and Quality standards - Monitoring and enforcing the use of all equipment, including Personal Protective Equipment -Lead and maximise performance of daily, weekly and monthly activities in various warehouse departments, assisting in all other areas of the operation as business requirements demand. - Train, retain and motivate staff within a team based management culture ensuring daily, weekly and monthly targets and deadlines are clearly understood and being achieved - Review daily and weekly statistics and forward data onto Supervisors/ Managers - Communicate and liaise with fellow Team Leaders, Supervisors and management, escalating issues where necessary - Maintain a culture that encourages two-way feedback and ensure frequent and effective communication at all levels - Develop and maintain good working relationships and gain full appreciation of the interdependencies between functional areas - Plan and control daily and weekly labour and equipment requirements to achieve budgeted performance, priorities and deadlines - Take responsibility for Health & Safety issues in accordance with company policy - Identify and resolve any operational issues that may arise, contributing to the improvement of processes and practice Essential skills: The successful candidate should be a self-motivated and enthusiastic individual with strong interpersonal skills, capable of leading and motivating a team within a busy manufacturing environment. Possessing demonstrable experience in a similar role, a keen grasp of lean methodology and manufacturing techniques will also be beneficial, but not essential. - Excellent communication skills, both written and verbal - A tidy and organised approach to work -IT skills - Supervisory/ team leader experience - Organised and flexible approach to working hours, willing to carry out assigned duties and prepared to work overtime on occasions - Ability to stay calm and perform effectively under pressure
Benefits: -Free Perkbox membership -Access to range of discounts including money off supermarket shops and gym memberships. -Employee Assistance Programme
Due to expansion our client is looking to recruit an Account Manager to join their business to business software organisation.
Duties on a day to day basis will include the following:
Respond to enquiries from clients within your portfolio.
Proactively grow accounts by identifying contacts and developing relationships.
Represent the company and present the software, brand and values through client calls and presentations.
Manage customer care plan, to ensure targets are met for telephone calls and meetings. Working with other account managers where necessary.
Manage customer complaints.
Create project-plans and manage implementations for new and existing customers.
Manage sales process including generation of purchase Orders.
Attend onsite meetings.
Demonstrate all aspects of the software.
As a person you will need the following experience & qualities:
A minimum of 2 previous experience managing accounts (Desirable)
Understand client requirements through detailed analysis.
Enthusiastic communicator, with the ability to engage and influence at all levels.
Personable and approachable.
A clean UK driving licence
Office Workforce are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area, and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.
Hours: Monday-Friday, 09:00 – 17:00 (30 min lunch)
Job Type: Full-time, Temporary
Starting salary: £20,000.00 per year
Location: Stoke Prior (Bromsgrove)
We have an opportunity for a Customer Service Advisor to join our busy office based in Stoke Prior. This is an excellent opportunity for a reliable and enthusiastic individual who is looking to work within a busy team and a progressive and forward-thinking company.
Daily contact with existing customers
Contact with customers via email and telephone
Processing orders via Sage
Processing returns/credits via Sage
Working with our Sales Team to ensure our customers are satisfied
Excellent telephone manner
The ability to remain calm in a busy environment
Adaptability and organisational skills
Experience of Microsoft office
Good speed while providing excellent Customer Service
Previous customer service experience (preferred but not essential)