Job Description

Business Development
Key Account Manager
Circa 40,000
Hours of work are Monday to Friday 8.30am - 5.30pm, plus any reasonable requirements associated with the position.

Responsible for
• Over achieving revenue and profit targets for your nominated existing accounts
• Achieve new business targets
• Driving growth of the business through new customers and enhanced offerings from existing customers
• Producing annual Account Plans for nominated accounts
• Managing the customer contracts / SLAs
• Ensuring that the appropriate KPI measures are in place to ensure we meet our contract / SLA customer commitments and to enable internal monitoring of the customer's performance against the Account plan
• Introduce (as appropriate) the full range of the company propositions to customers
• Build and maintain strong and long-lasting relationships with specified customer(s)
• Effectively communicate with the customers to drive both continued revenue, profit growth and increased engagement
• Working closely and collaboratively with internal stakeholders to ensure seamless service delivery and KPI adherence
• Establishing key contacts, relationships and connections across the wider sector
• Developing a deep understanding of the customers' business including group and extended opportunities, competitive influences on the business, networking opportunities and customer competitors where we could seize a marketing opportunity
• Ensuring customers are aware of the latest company solutions to drive efficiencies, grow the business and maximise potential
• Being the advocate for client needs within specific resource constraints
• Identifying cross-functional service/product opportunities

Overall Purpose / Scope of Position
• Over achieve revenue and profit targets for your nominated accounts
• Win new accounts
• Driving growth and development of the business through key accounts
• Take ownership and coordinate the management processes in line with the business and customers' requirements
• Forward planning for future requirements
• Review and develop processes to help standardise, minimise waste and increase efficiency
• Manage project activity within the customers
• Develop systems to promote transparency within the department and reporting
• Take a proactive approach in reducing costs and improving efficiency
• Keeping the teams and the business well informed
• Hours of work are Monday to Friday 8.30am - 5.30pm, plus any reasonable requirements associated with the position.
• May include requirements to travel in the UK and abroad


• Demonstrable achievements in a similar role within the logistics market
• Proven record of achieving revenue and profit targets
• Proven ability to grow accounts within the logistics market place through increased engagement and identifying opportunities
• Experience of working within a fast paced, high growth logistics environment
• New business success

Job Skills
• Excellent negotiating skills
• A dynamic, pro-active approach to working with customers, quickly addressing their needs and ensuring any issues and challenges are resolved swiftly
• A proven ability to put the customer's requirements at the heart of what we do, striving to deliver high quality customer service at all times
• Strong understanding of B2B and working collaboratively across functions to achieve success
• Demonstrable ability to communicate, present and influence credibly and effectively at all levels of organisations
• Track record of managing multiple commercial processes (budgets, contract renegotiation, KPI measurement), forecasting precisely, and identifying the solutions we can offer resulting in a positive commercial outcome for our company and customers
• Full Clean Driving License
• Must have a 'Can Do Attitude' and a desire to improve
• Must be self-motivated
• Be a finisher
• Must be able to resolve and prioritise conflicting requirements
• Able to identify improvements and see those improvements though to implementation
• Customer and service focused
• Willingness to take charge and resolve issues
• Must be determined, keen to learn and develop
• Excellent verbal and written communications skills
• Excellent presentation skills

Office Workforce are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area, and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.