Job Description

Customer Support Specialist
21,000 + monthly bonus
40 hours per week, shifts between the hours of 9am-7.30pm Monday to Friday and alternate Saturdays 9am-4pm.

We are pleased to representing a well-established company based in Redditch who are looking to expand their team on a permanent basis.
We need people who are passionate about the customer, passionate about providing great service and a great customer experience.
Role will involve:
• Provide exceptional service to new and existing customers, focusing on resolving queries in an efficient accurate and professional manner
• Contribute to the overall team sales target and objectives through selling to right solution
• Take maximum opportunity to enhance customer experience and exceed expectations at all times
• To be available to support customers inbound and outbound
• To assist where possible in the support of the team and department eg providing administration support (processing post, marketing activities and data inputting)
• To ensure all client documentation is kept up to date and issues correctly
• Keep internal records updated and inputting information correctly
• To complaint handle and be able to resolve any issues and offer a solution to the customer
• Actively promote other products within the business
• To work towards targets that are set by your line manager and reviewing these weekly

You will need the following skills:

• Must come from a customer service background and can give strong examples
• Must be able to work to targets and be motivated by them
• IT literate
• Have fantastic attention to detail and must be to a good standard in English and Maths
• Previously worked in a customer service environment where you have taken inbound and outbound calls
In return you will receive:
• Contributory pension scheme
• Generous annual leave increasing with length of service
• Life assurance
• Income protection
• Critical illness cover

We are looking to interview for this position as soon as possible.
Workforce Office Appointments team fill hundreds of temporary, temp to perm and permanent vacancies throughout Worcestershire and South Birmingham every Year.

Operating from multiple registration centres across Redditch, Worcester and Kidderminster, our team offer a unique service tailored to match your exact needs and can assist you with the following job categories: Clerical / Administration, Call Centre, Customer Services, Sales & New business development, secretarial & PA, Accountancy & Finance, Professional and management!!

We are always searching for the best talent, so if you know anyone, why not recommend them to one of our professional team who will be more than happy to help.

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