Post Completion Assistant

Job Role: Internal Sales Agent 
Location: Tamworth
Salary: £22,360 with realistic OTE £35,027 and uncapped commission
Full time, permanent position, office based
Hours: Monday - Friday, 9am - 5pm, no weekends or evenings

If you're looking for a great place to work, a friendly team and are fantastic at building rapport, we want to hear from you.

The leading hygiene product and service supplier are now looking for friendly, confident, and professional individuals to join their team! If you are brilliant at building rapport, determined to achieve targets, and happy to make calls to existing customers to maintain and build excellent relationships, this is the role for you!

As a Internal Sales Agent, you'll look after several customer accounts, proactively calling them regarding products and services. It's a 360-account manager role, covering their accounts, sales, cancellations, and queries. You'll be joining a supportive and friendly team, who will help you on your career journey. The commission is uncapped, and there are excellent opportunities for progression.

What's in it for you?

• A realistic, achievable OTE of £35,027 with a guaranteed base salary of £21,500
• Uncapped commission
• A rewarding bonus scheme and regular incentives
• Full training on all products and services
• Free parking onsite
• Discounts including major supermarkets and retailers
• Holiday buy and sell scheme
• Discounts with retailers such as O2, life assurance, company pension and more.

Day to day duties will include the following:

• Calling our existing customers, understanding their needs, providing the best solutions for them, and then agreeing the contractual sale with them.
• Dealing with cancellations and complaints in the correct way
• Being the industry expert for your customers by knowing / selling the products with a consultative approach.
• This is a full 360 account manager role covering all aspects of sales, cancellations, and inbound calls and email from your customers and updating the CRMs with details.
• Achieving and working towards set targets and KPIs (daily, weekly, periodically)

As a person you will need the following qualities and experience:

Required:
• You are great at building rapport, with resilience and determination to succeed
• You're polite and articulate, trustworthy, reliable and a good team player
• You are highly organised and structured when planning your day
• You are target driven and self-motivated

Desired:
• Previous experience with account management and you enjoy outbound telesales
• You have worked with a set customer base, built great relationships, and grown accounts
• You have a consultative approach to selling, with experience of selling on a contractual basis and closing the sale yourself rather than passing the lead on.

Office Workforce are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area, and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help. Off40

Job Title: Internal Quality Assurer - Part time
Location: Bedworth
Hours: 20 hours per week
Salary: £27,000 (full time), £13,500 (pro-rata @ 20 hours)
Due to the location of this role, you will need a full driving license and vehicle.

Workforce are currently working with an accredited business who are looking for an Internal Quality Assurer to join their team. Working with the Quality Manager this role will be responsible for carrying out internal observations, providing development feedback, supporting and developing the team to ensure a standardised approach.

Key Responsibilities
In this role you will be responsible for -

1. Achieving IQA KPI's for quality of delivery
• Complete regular deep dives as directed by the sampling and monitoring planner and ensure evidence meets VARCS
• Complete regular observations with the delivery team as dictated by the observation planner and the team members previous grades
• Ensure that all requests for data are completed and that all IQA dashboards are kept up to date
• Ensure monthly CPD logs are submitted to the Quality Manager in a timely manner
• Have a strong awareness of the EPA requirements for each standard and assure the quality around the readiness for EPA
• Provide developmental feedback and actions to the delivery team and follow up on any actions set
• Adhere to all the requirements set out in the Education Inspection Framework (EIF) and the Further Education and Skills handbook

2. Standardisation
• Plan and deliver standardisation and training activities for Trainers and Assessors.
• Attend IQA standardisation meetings.

3. Engaging with learners/employers
• Carry out learner interviews
• Carry out manager/mentor interviews

4. Team working
• Attend regular meetings and contribute to projects related to the job role on a company wide basis.
• Liaise with the quality manager/apprenticeship manager and provide feedback and data on trainers and assessor grades and development targets.
• To assist with duties within the scope and nature of the position
• To work as a team to manage team targets.

5. Personal Development
• To undergo training and development in line with the needs of the business, including standardisation activities
• To ensure appropriate qualifications are maintained or achieved within relevant time frames
• To maintain occupational competence and maintain CPD.

6. Policies and procedures
• Comply with all Company policies and procedures.
• Demonstration of anti-discriminatory practice and equal opportunities
• Ensuring safeguarding and prevent is incorporated into every session.
• Maintenance of confidentiality and compliance with GDPR

7. Auditable visits
• Carry out ESFA surveys.
• Undertake internal audits.
• Meet external quality assurance requirements.
• Ensure JCQ requirements are met
• Carry out preparations for Awarding Body visits
• As required make themselves available to:

Person Specification
Essential:
• To hold an assessor qualification
• To hold an IQA qualification
• Ability to work in all PQMS sites

Desirable:
• Car user
• Information, advice, and guidance qualification
• Teaching qualification or equivalent

Other Requirements
• Clear DBS
• A passion for quality
• A high attention to detail
• To have high expectations for the delivery provision
• To be professional, co-operative and flexible to meet organisational needs, undertaking such duties as may reasonably be expected.
• Share the Company's commitment to the safeguarding of its learners.
• Actively support and implement the Company's Equality and Diversity and Health and Safety Policies

Office Workforce are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area, and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help. off40

Job Title: Office Administrator
Location: Redditch
Pay Rate: £9.50 to £11.00 Per hour depending on experience
Hours: Monday to Friday | Flexible 37.5 hours per week
Contract: Temporary to Permanent (12 weeks)
Our client is a precision engineering company who have over 30 years within their sector. They are looking to add an office Administrator to their team to help manage workload and basic office duties.

What's in it for you?
* Weekly pay (Whilst temping)
* Pension Scheme
* Health perks
* Holiday accrued of your standard working hours

Day to day duties will include the following:
* Send/receive phone calls and deal with customer enquiries.
* Monitor/send emails.
* Purchasing.
* Process customer orders and estimate lead times.
* Stock management.
* Small degree of capacity planning.
* Packing and delivering of orders.
* Run and maintain an eBay store.
* Quoting new or existing projects.
* Issue works orders.

As an individual you will need the following experience:

* Previous administration experience
* Computer literate
* Ability to work under pressure and prioritise workload
* Previous engineering background experience (ideal)
* Microsoft Office experience (Basic Excel, Word, and Outlook)

Office Workforce are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area, and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.off40