Job Description

Purpose of Job:
To execute the General Haulage Plan
To assist with the day to day running of the operation
To continually perform to maximise efficiencies
Adhere to policies and procedures
Represent company in a professional manner
Develop your own personal skills and the team around you

Main Duties, Activities and Responsibilities:

Performance
* Plan resources efficiently
* Identifying areas of development and prioritising the workload accordingly
* Adhering to processes & procedures

Logistics
* Compliance & legislation
* Enhance efficiencies
* Enhance relationships with key partners
* Use company systems to measure performance I.e. Tachomaster, Verilocation and TMS
* Responsible to carry out truck spot checks and record the information on night shift
* Check inventory on all truck boxes on return and replenish if needed, fuel cards, taco rolls and insurance documents etc
* Issue trailer locks to loaded trailers and record locks issued
* Update the magnetic board with the allocated trucks and trailers and yard checks
* Advise the fleet manager on any new defects or breakdowns
* Action any points form the fleet manager with regards to stood kit, inspections, service and defects.

Business development & Customer Service
* Supporting new projects and opportunities
* Adhere to operational procedures for new custom and opportunities
* Customer retention, promote business to our customers & prospects
* Deal and action all customer queries
* Update customers with potential delays via phone and email
* Provide PODS for customers, highlight customers not using the online portal
* Enhance relationships with customers
* Response in a timely manner to customer requests and queries

Management of the health and safety
* Adhere to all Trucklink.EU Health and Safety Policies and Procedures when partaking in any working duties that require a specific Safe System of Work
* Reporting all incidents
* Support, comply and ensure complicity with Health, Safety and Environmental regulations, the company handbook, quality standards and all other company policies and procedures

Other duties:
* Check all handovers and action any points
* Keep the handover up to date with any changes
* Check all epods and pods have been correctly uploaded, action and investigate any that are in-complete
* File daily all completed uploaded PODS
* File daily all completed timesheets
* Capture all customers volumes and input to the correct customers spread sheets for invoices
* Keep up to date daily, with DHL's internal tracking system, with correct trucks and trailers
* Check the TMS and manifested any late imported jobs before 20:45
* Liaise with the warehouse throughout the shift to make sure all outbound runs are loaded for the following day and to confirm loaded trailer numbers
* Dealing with any issues that may arise whilst on shift and find solutions
* Complete daily a clear handover with each relevant department
* Constant communication via face to face, telephone and through messaging devices with drivers and other internal colleagues
* Record collection/delivery status and discrepancies in systems and escalate where appropriate
* The main support for the planners
* Pre-brief drivers on their daily runs
* De-brief drivers on return, both Pall Ex and General Haulage drivers
* Send confirmations of shunt drivers to customer
* Uploaded all signed PODS during the shift
* Scan on all customers own paperwork on to the TMS
* Must have a good telephone manner
* Liaise with drivers on the road over collection and delivery issues
* Always provide a positive and encouraging atmosphere to ensure all staff work to the best of their abilities
* Support, comply and ensure complicity and Health, Safety and Environmental regulations, the company handbook, Quality standards and all other company policies and procedures


To meet the demands of the company's expectations

Logistics & Supply Chain Workforce are responsible for placing thousands of dedicated professionals out to work across the Midlands. We operate from several prime locations in the area, and are likely to have an office right near you. Job categories include; Food Production, Food Processing, Warehouse, distribution and Planning. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.