Office CAREERS

Customer Service Administrator

£25000 + £25,000 per annum

Job Description

Job Title: Customer Service Administrator
Location: Coventry
Salary: £25k
Hours: 4 days on, 4 day off, 6am-6pm, to include bank holidays & weekends
Temporary contract for 4 months, to start 1st Sept and finish 31st Dec inclusive for peak trade


Our client is a global provider of award-winning consumer products and due to work load, they are looking for a fantastic candidate to join their customer service team, on a temporary 6 month contract. You must be passionate about providing excellent customer service as our client is extremely passionate about their products, and so are their customers.

Customer service is at the heart of their company and the customer service team are the first point of contact for their customer and seller base. This is a fantastic opportunity to join a rapidly expanding business, which is on track for phenomenal growth. Excellent promotional opportunities are available as the business grows.


What's in it for you?
• Enhanced company pension scheme
• Discretionary company bonus
• Wellbeing support
• Group Income protection
• Life assurance
• Medical cash plan
• Employee discounts
• Variety of discounts through Perkbox


Day to day duties will include the following:
• Front-line support answering customer queries via email, chat and social media
• Dealing with queries regarding deliveries, product questions, refunds, returns or invoices
• Develop and maintain a deep knowledge of their products to provide value to customers
• Advise customers about special offers and promotions
• Be aware of trends and patterns in customer interactions
• Take ownership of customer requests and follow through to resolution


As an individual you will be need the following skills and experience:
• Must have previous customer service or sales experience
• Strong written and verbal communication skills
• Outgoing nature and positive attitude
• Flexible and adaptable
• Hardworking and willing to get the extra mile
• Comfortable to have multiple conversations with customers at the same time
• French/Italian/Spanish or German knowledge is an advantage but not essential

 

Office Workforce are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.off45