Job title: Customer Service Advisor
Salary: 17,100 - 18,500 depending on experience
Hours: 40hrs per week, shift based mainly Monday to Friday with occasional weekends
Are you from a retail, hospitality or hairdressing background?
Do you have customer service experience?
Then we have an excellent opportunity for you!
Our client deliver an excellent customer service on behalf of well know companies throughout the UK and are looking to recruit Customer Service Agents to join their expanding team on a permanent basis. They are looking for motivated individuals who are keen to receive ongoing training and work as part of a forward thinking team. Offering excellent career progression opportunities this is an opportunity not to be missed!
Day to Day duties will include the following:
* Making outbound calls to customers with the main aim of taking payment of outstanding monies over the phone
* Receiving inbound calls and being the main point of contact for customers
* Setting up payment plans
* Arranging payment dates
* Updating in-house database
* Working to set KPI's
As a person you will need the following qualities and experience:
* Good customer service experience
* Target driven individual
* Polite and professional
* Positive attitude
* Excellent telephone and communication skills
* Ability to multi-task
Office Workforce are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.