Job Title: Call Centre Advisor 
Location: Manchester
Hours: Full-time, permanent role, hours between 8:30am - 7pm
Salary: £19,000 basic with on target earnings of up to £32,000

A leading employer of 30-Years standing are looking for confident individuals with a professional telephone manner to join their expending team. You will be joining a customer focused team, you will be making and receiving telephone calls with customer to arrange payment of outstanding debts. Previous experience within a call centre environment taking a high volume of calls would be advantageous.

Due to the nature of the role, you must be available to work various shift patterns which could involve you starting at 8.30am and sometimes working later shifts which means you will be finishing at 7pm.

Role
• Making and receiving telephone calls from businesses and individuals to recover outstanding debts
• Handling difficult conversations in a sensitive and professional manner
• Recording accurate records of customer conversations into the customer database
• Following processes and guidelines regarding debt collection
• Hitting personal and team targets
• Accurately entering customer payment details into systems

Requirements
To be successful in the role you will need to:
• Previous experience within a telephone-based role
• You will have a positive and polite telephone manner
• Previous experience within collections/debt environment (essential)
• Strong communication and negotiating skill
• Be happy to have a DBS and credit check before offer of employment

Benefits
• Basic Salary of £19,000 with on target earning of up to £32,000
• Dress down Fridays
• Company Healthy eating initiative - weekly fruit basket

Office Workforce are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories, Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.
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Sophie Williams

Job Title: Customer Service Administrator
Location: Coventry
Salary: £25k
Hours: 4 days on, 4 day off, 6am-6pm, to include bank holidays & weekends
Temporary contract for 4 months, to start 1st Sept and finish 31st Dec inclusive for peak trade

Our client is a global provider of award-winning consumer products and due to work load, they are looking for a fantastic candidate to join their customer service team, on a temporary 6 month contract. You must be passionate about providing excellent customer service as our client is extremely passionate about their products, and so are their customers.

Customer service is at the heart of their company and the customer service team are the first point of contact for their customer and seller base. This is a fantastic opportunity to join a rapidly expanding business, which is on track for phenomenal growth. Excellent promotional opportunities are available as the business grows.

What's in it for you?
• Enhanced company pension scheme
• Discretionary company bonus
• Wellbeing support
• Group Income protection
• Life assurance
• Medical cash plan
• Employee discounts
• Variety of discounts through Perkbox

Day to day duties will include the following:
• Front-line support answering customer queries via email, chat and social media
• Dealing with queries regarding deliveries, product questions, refunds, returns or invoices
• Develop and maintain a deep knowledge of their products to provide value to customers
• Advise customers about special offers and promotions
• Be aware of trends and patterns in customer interactions
• Take ownership of customer requests and follow through to resolution

As an individual you will be need the following skills and experience:
• Must have previous customer service or sales experience
• Strong written and verbal communication skills
• Outgoing nature and positive attitude
• Flexible and adaptable
• Hardworking and willing to get the extra mile
• Comfortable to have multiple conversations with customers at the same time
• French/Italian/Spanish or German knowledge is an advantage but not essential

Office Workforce are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.off45

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Sophie Williams

Job Role: Telesales Account Manager
Location: Tamworth
Salary: £22,360 with realistic OTE £35,027 and uncapped commission
Full time, permanent position, office based
Hours: Monday - Friday, 9am - 5pm, no weekends or evenings

If you're looking for a great place to work, a friendly team and are fantastic at building rapport, we want to hear from you.

The leading hygiene product and service supplier are now looking for friendly, confident, and professional individuals to join their team! If you are brilliant at building rapport, determined to achieve targets, and happy to make calls to existing customers to maintain and build excellent relationships, this is the role for you!

As a Telesales Account Manager, you'll look after several customer accounts, proactively calling them regarding products and services. It's a 360-account manager role, covering their accounts, sales, cancellations, and queries. You'll be joining a supportive and friendly team, who will help you on your career journey. The commission is uncapped, and there are excellent opportunities for progression.

What's in it for you?

• A realistic, achievable OTE of £35,027 with a guaranteed base salary of £22,360
• Uncapped commission
• A rewarding bonus scheme and regular incentives
• Full training on all products and services
• Free parking onsite
• Discounts including major supermarkets and retailers
• Holiday buy and sell scheme
• Discounts with retailers such as O2, life assurance, company pension and more.

Day to day duties will include the following:

• Calling our existing customers, understanding their needs, providing the best solutions for them, and then agreeing the contractual sale with them.
• Dealing with cancellations and complaints in the correct way
• Being the industry expert for your customers by knowing / selling the products with a consultative approach.
• This is a full 360 account manager role covering all aspects of sales, cancellations, and inbound calls and email from your customers and updating the CRMs with details.
• Achieving and working towards set targets and KPIs (daily, weekly, periodically)

As a person you will need the following qualities and experience:

Required:
• You are great at building rapport, with resilience and determination to succeed
• You're polite and articulate, trustworthy, reliable and a good team player
• You are highly organised and structured when planning your day
• You are target driven and self-motivated

Desired:
• Previous experience with account management and you enjoy outbound telesales
• You have worked with a set customer base, built great relationships, and grown accounts
• You have a consultative approach to selling, with experience of selling on a contractual basis and closing the sale yourself rather than passing the lead on.

Office Workforce are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area, and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help. Off45

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Sophie Williams

Job Title: Logistics Administrator
Location: Coventry
Salary: Up to £25,000 per annum, depending on experience
Hours: Monday to Friday 08:00 to 16:30

Our client is a family owned business based in Coventry, who specialise in manufacturing. They are currently looking for a strong, forward thinking Sales Administrator to join their expanding team. As a Sales Administrator, you will be reporting directly to the Manufacturing Manager, supporting them with the day-to-day running of the business.

Day to day duties will include the following:
• Processing sales order documentation and logistics for dispatches.
• Creating export paperwork which include delivery notes, invoices, packing lists etc.
• Communicating internally and externally with suppliers and customers.
• Liaising with suppliers to ensure on time delivery of orders and spare parts
• Creating and updating weekly reports using in-house systems and Excel
• Maintaining and managing project management folders
• Coordinating with other branch offices
• Preparing shop floor production/manufacturing packs for production staff and filing all completed paperwork on project completion.
• Creating quotations, RAMS, and other documentation.

As a person you will need the following qualities and experience:
• IT (Microsoft Office) proficient
• Previous experience in Administration and Customer Service
• Previous experience in an engineering/manufacturing business (advantageous)
• Engineering experience (advantageous)
• Customer Service Oriented; Team Player, Multi-Task; Quick learner; Competent to resolve queries independently and Proactive.
• SAGE50 knowledge (advantageous)
• Well organised and has attention to detail - essential

Office Workforce are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help. Off45

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Sophie Williams

Job Title: HR Advisor   

Location: Birmingham

Salary: £26,000 per annum  

Hours: Monday to Friday, 38 hours per week

Our client, who continues to make a strong identity within the fashion industry, are currently recruiting for professional and passionate individuals, to join their expanding HR team.  

What’s in it for you?

• 22 days holiday plus bank holidays, increased following 2 years’ service
• Purchased holiday scheme following 2 full years’ service
• Employee discount up to 50% off
• Health cash plan available
• Company Workplace Pension

 Your responsibilities will include:

• To maintain all HR systems ensuring data and records are accurate and up to date
• Developing job descriptions and person specifications.
• Preparing job adverts, checking application forms, short listing and sifting CV's, interviewing and selecting candidates through recruitment agencies
• To produce and issue offer letters and employee contracts.
• Liaising with Hiring Managers for vacancies in Head Office and in Stores.
• Introduce new employees to the company and walk them through the induction.
• To ensure all new starter paperwork is completed including Payroll.
• Managing the HR inbox
• Supporting and leading Formal Meetings, such as disciplinary, grievances and flexible working applications.
• Advising employee and Line Managers on all HR related queries.
• Liaise with Payroll regarding relevant employee information, for example employee absences.
• Support in revising Company policies, procedures and employee handbook.
• Complete employee references.
• Supporting with Payroll when required.

Person Specification:

• Previous experience of working within a HR environment.
• Familiarity with the full recruitment and selection process.
• Good verbal and written communication skills
• Proficient with Microsoft Excel
• Be able to take accountability and influence matters.
• Well organised and apply a conscientious working approach.
• Show dedication and a pro-active, can do attitude and can think outside of the box.
• Up to date knowledge of legislation.
• Confident and able to work under pressure.

Office Workforce are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area, and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help. Off45

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Sophie Williams

Job Title:              Sales Administrator

Location:              Coventry

Salary:                   Up to £25,000 per annum, depending on experience

Hours:                   Monday to Friday 08:00 to 16:30

Our client is a family owned business based in Coventry, who specialise in manufacturing. They are currently looking for a strong, forward thinking Sales Administrator to join their expanding team. As a Sales Administrator, you will be reporting directly to the Manufacturing Manager, supporting them with the day-to-day running of the business.  

Day to day duties will include the following:

• Processing sales order documentation and logistics for dispatches.
• Creating export paperwork which include delivery notes, invoices, packing lists etc.
• Communicating internally and externally with suppliers and customers.
• Liaising with suppliers to ensure on time delivery of orders and spare parts
• Creating and updating weekly reports using in-house systems and Excel
• Maintaining and managing project management folders
• Coordinating with other branch offices
• Preparing shop floor production/manufacturing packs for production staff and filing all completed paperwork on project completion.
• Creating quotations, RAMS, and other documentation.

As a person you will need the following qualities and experience:

• IT (Microsoft Office) proficient
• Previous experience in Administration and Customer Service
• Previous experience in an engineering/manufacturing business (advantageous)
• Engineering experience (advantageous)
• Customer Service Oriented; Team Player, Multi-Task; Quick learner; Competent to resolve queries independently and Proactive.
• SAGE50 knowledge (advantageous)
• Well organised and has attention to detail – essential

Office Workforce are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help. Off44

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Sophie Williams