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Emily Sands

01527 390038

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Emily Sands's jobs: 13 jobs

Emily Sands's jobs:
13 jobs

£32000 - £35000
Job Title: HR Business Partner

Reports to: Head of People & Compliance.

Salary: 32,000 - 35,000 per annum

Department: People, Compliance and Transport

Location/Unit/Company:Colnbrook

Job Purpose:
Responsible for development, recommendation and administration of approved policies and procedures in human resources, employee relations and related issues, that are consistent with strategic plans and objectives of the company. To ensure all payroll related functions are carried out efficiently in accordance with company policies, procedures and work practices. To meet all statutory compliance requirements as dictated by various governing bodies.
Duties will include but not limited to those listed below.
Payroll:
• Maintain complete employee records.
• Process payroll on time and ensure accurate cost allocations.
• Monthly reports, journals and statutory returns
• General enquiries and inquiry resolution.
• Provide cost analysis and wages information as required for budgetary purposes.

Human Resources & Training:
• Lead and direct the Human Resource team to deliver a comprehensive HR service to the business
• Employee Relations: managing long term sickness absence, disciplinaries, grievances, change management. Performance Management: coaching managers on performance management issues and processes
• Learning & Development: providing guidance on development for managers and their teams
• Recruitment & retention: working with the HR and Recruitment Administrator to ensure smooth running of recruitment for all stores and HO; taking overall responsibility for recruitment activity and campaigns.
• Policy & procedures implementation of new HR policies, procedures and processes
• Ensure all company policies and procedures are up to date in line with current employment law. Ensure line managers are up to date with changes to any policies.
• Working with senior managers, coaching them and advising on all people issues
• Deal with complex disciplinary/grievance and HR issues, using HR and company knowledge evidencing appropriate decision making skills
• Managing priorities between casework and projects
• Managing HR budgets
• Ensure training expenses are monitored and training records are effectively maintained.
• Develop and review the performance appraisal system, succession planning and administering reward, recognition and compensation plans including bonuses, wages proposal and salary review recommendations.
• General HR - ensure the quality and direction of human resources is aligned to company strategy and objectives.

Accountabilities and Activities:

The following headings detail the accountabilities that will be used in detailing the goals and objectives that are required for the job role.

a.Financial
b.Customer
c.Internal Business Processes
d.People: Learning and Growth

Treating Customers Fairly

Create and maintain a good working relationship with the Operations teams and wider Management Team so that the needs of our customers can be met at all times and the vehicles can be fully utilised and used on profitable work for the company.

Qualifications, Training & Experience:
• CIPD qualified or equivalent University qualification.
• Generalist HR experience within a HR environment
• Superb communication skills honed in advisory roles
• Examples of adding value as both an individual contributor and active team member
• Experience of dealing with senior and sometimes challenging individuals
• Ability to build rapport quickly with key members of the executive team.
• Ability to represent the Human Resource function as part of the bigger business picture
• Confident directing HR and advising managers on all aspects of people management and development.
• Strong understanding of employment law
• A professional and commercial approach to HR, with the ability to deliver high employee satisfaction, appropriate development and reward for individuals.
• Strong analytical background and proficient in use of MS Office Applications
• Ability to communicate and influence at all levels in line with our core values
• Ability to problem solve
• Confident to adapt to change
• Proactive approach
• Excellent attention to detail
• Time Management - Ability to organise and plan workloads
• People Management - Ability to coach, mentor and drive through success.
• PC Literate - Microsoft packages, SAGE 50 payroll are desirable
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Emily Sands

Customer Service Advisor
Location: Redditch
Salary: 20,000 Per annum
Hours: Monday to Friday - 9am to 5pm
Permanent

22 days holiday, plus bank holidays

Immediately Available

Day to day duties:

Be the main point of contact to follow up any issues during installations
Execute all elements of the installation process to provide excellent customer experience
Making daily outbound call to ensure co-ordination with customers and installers during installations
Undertake the collection of monies from customers
Support to ensure any outstanding work is completed within a reasonable time-period
Check and submit invoice paperwork to ensure payments are made on time
Experience & Skills Required:

Previous customer service experience
ideally experience within objection handling / complaint handling
Excellent communication skills
Good attention to detail
Previous experience with IT systems
Data entry experience
Office Workforce are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area, and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help
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Emily Sands

Job Types: Full Time, Permanent
Salary: DOE per year
Working hours between 09:00-17:00(Can be Flexible).

Our client is looking for someone to join their Operations department and would involve:

1.Ordering/managing stock
2.Purchasing/Ordering materials for delivery to projects
3.Allocation of field teams
4.Keeping project admin up to date
5.Fleet Management of vehicles
6.Assistance with implementation of new job scheduling software (Joblogic)
7.Reporting to the Senior Contract Manager, and assisting him in day to day activities

Our client is based in a rural location (B48) working out of Portacabins so would need to be happy working in this environment.

Office Workforce are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories, Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help. Off4
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Emily Sands

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Customer Service Representative

Our client is looking for a Customer Service Representative to join their passionate and innovative team. They are a successful and forward-thinking company based in Halesowen that due to continued expansion, is now looking for a new member to join them. This opportunity would suit an ambitious candidate who is looking for daily challenges and career progression.

Duties and Responsibilities:
• Office based to manage the daily order processing, customer leasing, quoting, problem solving and building strong customer relationships across the UK and Europe.
• Reporting to the Sales and Customer Service Team Leaders and Managers, you will be expected to perform in a high performance/quick response company that has a unique reputation for excellent customer service, prides itself on high quality produce at an extremely competitive price.
• Entering orders onto Pegasus Opera information system and populating our fast moving, live production schedules.
• You will be the main daily contact for us on a global scale, so detailed communication and accuracy on all levels is essential.
• You will also be involved in improving sales from our existing client base as well as new clients.
• Customer visits and attending exhibitions will be required from time to time.

Personal Attributes:
• Excellent communication skills both written and verbal
• Computer literate - excel, word, outlook etc.
• Career minded and ambitious
• Ability to work in a pressurised environment and handle difficult situations efficiently and effectively
Office based work experience desirable.

Salary: Negotiable - Depending on experience starting from 18.5K onwards.
Hours of Work: Flexible from 7am-7pm working 8-hour shifts. 39.5 hours per week. Overtime is paid and may have short notice.
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Emily Sands

Secretary
18,000 Per Annum
Belbroughton
Monday to Friday 9am to 3pm
Permanent
Interviewing immediately
Day to Day Duties:
* General Administration duties
* Filing, scanning, and processing
* Answering inbound calls and forwarding to the correct team
* Meeting and greeting clients (Offering drinks)
* Making sure their office space is clean
Experience & Skills:
* Previous administration experience
* Excellent communication skills
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Emily Sands

JOB PURPOSE
The purpose of the Project Manager is to coordinate the delivery of our client's service for large exhibitions, planning all aspects of the implementation in the lead up, and managing the on-site delivery and subsequent removal of equipment and resources from site.
This role will ensure the best possible outcome for the successful delivery of their services to major events by ensuring that every element of the process is managed in a controlled and timely manner.
To be effective, managing stakeholders is a key component, providing leadership and direction and removing obstacles, when required.
RESPONSIBILITIES
-You will calculate crew requirements with the relevant skills for each aspect of implementation and give guidance to the Account Manager for quoting and Client budget
-You will produce plans for logistics and book relevant resources with the operations department and third parties as required
-You will plan the pull out of each event, including all crew and logistics requirements
-You will identify risks to successful delivery, discuss and share with other departments and produce contingency plans
-Once plans are finalised, you will discuss and agree them with key members of the delivery teams, producing detailed written briefs for teams to follow
-You will produce a health and safety pack for each event that contains a risk assessment and method statement that is bespoke for that event
-You will go to site with installation teams and manage the implementation of each event providing management and leadership to our own teams and additional crew members
-You will communicate with the event organiser on site, coordinating all activity with them, and alert them to any issues as they arise
-At the end of each event, you will manage the removal of all equipment from site back to the warehouse, ensuring that our teams carefully return all equipment to its flight cases and that vehicles are safely packed to avoid damage to equipment and risk to employees when unloading
-After each event you will produce a written report for future reference with particular emphasis on any issues or areas for improvement
-On a more strategic level, you will work with senior management and other colleagues to find new and better ways of working smarter and more efficiently

ABOUT YOU
Do you have proven experience of end to end Project Management? Then this could be the role for you. In addition to the above, in order to be successful with your application, we would expect you to have the following:

-Capable of driving end to end processes and timings across multiple teams, to ensure the best result for the event
-Proven experience in formal Project Management roles, ideally working within a similar industry, delivering Projects with tight and immoveable time constraints
-Exceptional planning skills - being able to plan for multiple features, across multiple components, with multiple skill sets as well as being able to plan for variations in team capacity and availability
-First class interpersonal skills - especially regarding meeting management and written communications
-Experience of working effectively with a wide variety of people at all levels within an organisation
-Strong team skills with the ability to work with a variety of professionals from different disciplines to successfully deliver Projects
-Naturally pro-active instincts, with a hunger for inspiring change and operational improvement
-Excellent all round end-user IT skills

The business mainly provides services to trade exhibitions which generally take place on weekdays, although some weekend working will be required, and there is a high degree of flexibility regarding working hours, as well as an understanding that this is not a 9-5 job.
In terms of work location, the nature of this role requires a high degree of collaboration with colleagues in different departments so it will be performed predominantly in the office or on-site when delivering events, with occasional working from home on an ad hoc basis.
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Emily Sands

Project / Contracts Manager
32K to 40K D.O.E.
Full time direct employment Increased holiday entitlement with service (up to 33 days holiday per annum)
Company vehicle + Fuel card (or Car allowance)
Training opportunities
Location: Midlands
-You'll be a part of something We are a rapidly expanding company, bringing new levels of customer service to the construction industry.
-You'll be offered training and encouraged to learn, we include learning and personal growth as one of the key values that shape the culture of the company.
-Our compensation packages are extremely competitive, and the benefits are excellent.
-family company with strong family values.
-Managing a team of direct trades
-Managing multiple sites at values from 1,500 - 100,000
-Covering a 70-mile radius around Redditch
-Liaising with customers and providing excellent customer service
-Surveying fire and flood damaged properties and producing a scope of works for repair-Scheduling trades with a level of fine control over day to day activities
The Candidate Project / Contracts Manager
-Must be able to get along with customers and team members
-Have a desire to learn and progress or help other members of the team progress by passing on experience and teaching

Skills - Project / Contracts Manager
-At least 5 years' construction management experience
-Must have a full UK driving licence
-Insurance industry knowledge is advantageous but not necessary
-Strong IT skills essential
-Experience with booking and managing at least 5 direct trades
-Construction qualification to diploma level is ideal but not essential
Office Workforce are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories, Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help. Off4
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Emily Sands

Office Administrator / Order Processor -Purchasing
20,000
Monday - Friday 8:30am - 5:30pm.
If you have a natural attitude which is people focused and on delivering good results and want to work hard, be part of our clients friendly team and an expanding company and can do the following tasks with opportunities for progression as the company grows, this could be the perfect role for you.

You will be responsible for: Ensuring customer satisfaction is assured and sales are increasing profitably by processing customer orders correctly, advising on correct products, identifying buying patterns and sales opportunities and communicating with other team members to make sure our customers are satisfied. In addition, you will be responsible for creating purchase orders, negotiating prices and delivery schedules, sourcing, and cost reductions initiative for purchasing office.

Essential Job Results:
Achieve Financial Objectives
By ensuring all orders are processed accurately. Also identifying up selling and cross-selling opportunities being aware of buying patterns and making sure we are receiving expected orders, spotting efficiencies for the business and customers. For the purchasing office, identify cost-saving opportunities and on-time deliveries.
Organisational Efficiency
By identifying regular requests and orders, then systemising the process, having pricing lists to hand for enquiries, clearly logging all pricing in an easily retrievable method, creating clear analysis of data to ensure quick and accurate decisions can be made. Communicating both by listening and understanding requirements and clearly delivering pricing that is understood for the recipient.
Good Financial Awareness
By having a grasp of commercial processes and being able to convert data to suit the enquiries.
Maintain Organisations Reputation and Operations
By professionally representing the organisation and having a positive 'can do' attitude and keeping information confidential.
Contribute to the Team Environment
By accomplishing related results as needed and understanding your role is a key part of the business process and timely and regular communication between all departments is vital to company success. As part of this output, you will typically be involved with tasks such as, but not limited to, these:
• Answering a high volume of in-bound calls
• Taking customers' orders by phone and email, processing them on the computer system
• Placing orders by phone and email, processing them on the computer system
• Always provide an excellent level of service, by using professional manner and operating within company values and guidelines
• Create quotations for new enquiries ensuring the price is within set guidelines
• Manage business relationships to ensure that we are maintaining business and making the most of opportunities, as well as seeking out opportunities with lapsed or prospective customers.
• Logging all enquiries
• Up-selling and cross-selling on products and generating leads
• Cost-saving exercises
• Following up on leads gained and quotes sent by sales staff
• Closing sales
• Making outbound calls and being proactive with sales promotions
• Winning new business
• Responding to customer complaints in the appropriate manner and ensuring the customer is satisfied with the result
• Associated sales activity administration
• Any duties in providing excellent customer care

Education
• At least 5 GCSEs A-C grade. English and Maths must be included and a good working vocabulary and application of general mathematics.
• Customer Service Training
• Sales Training
Training
• Job related training will be given.
Experience
• Candidates for this role must have previous office-based sales office experience.
• Experience within the packaging market would be an advantage but not essential.
• Computer literacy is essential
• A good working knowledge of Microsoft Office - Word/Excel/Outlook.
• Being comfortable working with numbers, i.e. quantities and pricing is vital

Hours
The hours of work are Monday - Friday 08:30 - 17:30 but you must be flexible and willing to work outside of these hours when necessary. Free parking is available on site.
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Emily Sands

Project Coordinator
Bromsgrove
20-25,000
Permanent
8:30am-5:15pm Monday -Thursday, 8:30-4pm Friday (30mins lunch)

I am currently recruiting for a well established company based in Bromsgrove who are looking to expand their team. This an exciting time to join this company who are rapidly growing. They are looking for a Project Coordinator to support the smooth delivery of the fixtures department and the admin needs of the Project Support team.

Reporting to the Project Manager/Account Manager, pivotal aspects of your role will include;

Coordinate the day to day project admin activities
Ensure smooth delivery to meet client deadlines
Use the most cost effective and client focused approach
High standard of both external and internal communication
Your fundamental responsibilities will include, but are not limited to;
Completing drawing Take Offs in line with the store programme and keeping up to date with drawing revisions
Producing store quotations from the take-off's and ensuring the information is accurate and in-line with the latest layouts
Raising and issuing Purchase Orders and liaising with suppliers on a daily basis both in the UK and China
Budget monitoring - ensuring order cover received for each store based on the quotes issued and keeping the client up to date with any issue changes
Raising and issuing invoices to the client in a timely manner and updating the divisional Order Book for the Accounts Department on a monthly basis
Monitoring inbound and outbound supply - ensuring supplier kit has arrived/despatched in line with programme requirements
Schedule Management - ensuring work is completed within time frame required and followed as required by the client
Issue resolution and progression reporting - advising management/client of progression with suppliers, kit and workload
Manage and prioritise a diverse workload
Delivering reporting information to corporate timetable
Internal progression reporting, this will include monthly statistic collation
Monitor and adhere to key dates and deadlines - this will include liaising with the transport department
Develop & maintain operational relationships both with client and external suppliers

As a person you will need the following qualities & experience:
Essential
Strong communicator - verbally, telephone and email
Ability to interact on a level with other internal departments
Ability to manage and prioritise a variable workload in a changing environment
Capable of working under pressure
Flexible and adaptable
Imitative
Experience of operating IT Systems/Microsoft office packages
Desirable
Experience of Sage 200 accounting system
Experience of using warehouse management systems
Experience working within a project environment

Office Workforce are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area, and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.
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contact

Emily Sands