Job Title: HR Business Partner

Reports to: Head of People & Compliance.

Salary: 32,000 - 35,000 per annum

Department: People, Compliance and Transport

Location/Unit/Company:Colnbrook

Job Purpose:
Responsible for development, recommendation and administration of approved policies and procedures in human resources, employee relations and related issues, that are consistent with strategic plans and objectives of the company. To ensure all payroll related functions are carried out efficiently in accordance with company policies, procedures and work practices. To meet all statutory compliance requirements as dictated by various governing bodies.
Duties will include but not limited to those listed below.
Payroll:
• Maintain complete employee records.
• Process payroll on time and ensure accurate cost allocations.
• Monthly reports, journals and statutory returns
• General enquiries and inquiry resolution.
• Provide cost analysis and wages information as required for budgetary purposes.

Human Resources & Training:
• Lead and direct the Human Resource team to deliver a comprehensive HR service to the business
• Employee Relations: managing long term sickness absence, disciplinaries, grievances, change management. Performance Management: coaching managers on performance management issues and processes
• Learning & Development: providing guidance on development for managers and their teams
• Recruitment & retention: working with the HR and Recruitment Administrator to ensure smooth running of recruitment for all stores and HO; taking overall responsibility for recruitment activity and campaigns.
• Policy & procedures implementation of new HR policies, procedures and processes
• Ensure all company policies and procedures are up to date in line with current employment law. Ensure line managers are up to date with changes to any policies.
• Working with senior managers, coaching them and advising on all people issues
• Deal with complex disciplinary/grievance and HR issues, using HR and company knowledge evidencing appropriate decision making skills
• Managing priorities between casework and projects
• Managing HR budgets
• Ensure training expenses are monitored and training records are effectively maintained.
• Develop and review the performance appraisal system, succession planning and administering reward, recognition and compensation plans including bonuses, wages proposal and salary review recommendations.
• General HR - ensure the quality and direction of human resources is aligned to company strategy and objectives.

Accountabilities and Activities:

The following headings detail the accountabilities that will be used in detailing the goals and objectives that are required for the job role.

a.Financial
b.Customer
c.Internal Business Processes
d.People: Learning and Growth

Treating Customers Fairly

Create and maintain a good working relationship with the Operations teams and wider Management Team so that the needs of our customers can be met at all times and the vehicles can be fully utilised and used on profitable work for the company.

Qualifications, Training & Experience:
• CIPD qualified or equivalent University qualification.
• Generalist HR experience within a HR environment
• Superb communication skills honed in advisory roles
• Examples of adding value as both an individual contributor and active team member
• Experience of dealing with senior and sometimes challenging individuals
• Ability to build rapport quickly with key members of the executive team.
• Ability to represent the Human Resource function as part of the bigger business picture
• Confident directing HR and advising managers on all aspects of people management and development.
• Strong understanding of employment law
• A professional and commercial approach to HR, with the ability to deliver high employee satisfaction, appropriate development and reward for individuals.
• Strong analytical background and proficient in use of MS Office Applications
• Ability to communicate and influence at all levels in line with our core values
• Ability to problem solve
• Confident to adapt to change
• Proactive approach
• Excellent attention to detail
• Time Management - Ability to organise and plan workloads
• People Management - Ability to coach, mentor and drive through success.
• PC Literate - Microsoft packages, SAGE 50 payroll are desirable

Customer Service Advisor
Location: Redditch
Salary: 20,000 Per annum
Hours: Monday to Friday - 9am to 5pm
Permanent

22 days holiday, plus bank holidays

Immediately Available

Day to day duties:

Be the main point of contact to follow up any issues during installations
Execute all elements of the installation process to provide excellent customer experience
Making daily outbound call to ensure co-ordination with customers and installers during installations
Undertake the collection of monies from customers
Support to ensure any outstanding work is completed within a reasonable time-period
Check and submit invoice paperwork to ensure payments are made on time
Experience & Skills Required:

Previous customer service experience
ideally experience within objection handling / complaint handling
Excellent communication skills
Good attention to detail
Previous experience with IT systems
Data entry experience
Office Workforce are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area, and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help

Job Types: Full Time, Permanent
Salary: DOE per year
Working hours between 09:00-17:00(Can be Flexible).

Our client is looking for someone to join their Operations department and would involve:

1.Ordering/managing stock
2.Purchasing/Ordering materials for delivery to projects
3.Allocation of field teams
4.Keeping project admin up to date
5.Fleet Management of vehicles
6.Assistance with implementation of new job scheduling software (Joblogic)
7.Reporting to the Senior Contract Manager, and assisting him in day to day activities

Our client is based in a rural location (B48) working out of Portacabins so would need to be happy working in this environment.

Office Workforce are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories, Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help. Off4

Data Entry
Location: Redditch
Pay Rate: 9-10 Per Hour
8am to 5pm Monday to Thursday
8am to 12:15pm Friday

Duties:
Collating information from PDF documents and uploading all data into a Master Excel spreadsheet
Collation information from Excel Spreadsheets into the main Master Excel Spreadsheet
Dealing with customer queries in Polish and English
General Administration

Equipment needed:
Excel - medium to high level user with knowledge of Pivot tools and filtering & lookup tables (Some of this will not be required but ensure that they are capable)
Knowledge of Databases would be useful but not essential
Experience of warehouse systems would be useful
Previous experience working with CMMS systems or equivalent
English essential (Polish would be an advantage)
Excellent attention to detail

Case Negotiator
Location: Bromsgrove
Salary: 20,000 Per Annum
Hours Monday to Friday - 9am to 5pm
Our client is a leading consultancy and has exciting opportunities to join their innovative and expanding team. You will be a clear, confident communicator with a determined attitude who possess the resilience, tenacity and energy they are looking for.
The role is responsible for:
• Collating information from various sources including survey plans and assessors notes
• Working towards increasing revenue by contributing towards achieving departmental reductions in Rateable Value
• Bringing together additional information to enable the case to proceed within the timeframe specified by the Valuation Office Agency.
• Gathering evidence from allocated clients
• Keeping clients up to date with the current status of their appeal, by phone, email or letter. Acting as the main point of contact for allocated clients and updating as necessary.
• Making sure that all avenues for a reduction in Rateable Value have been explored and discussed with the client.
• Ensuring that all spreadsheets are up to date with correct information relating to cases
• Management of calls and emails as appropriate and ensuring clients are kept up-to-date with the status of their case.
• Supporting other members of your team, reporting any training needs or issues to relevant management.
• Accurately recording any change in RV and passing any reductions over to be invoiced as per the process.
As a person you will need the following qualities and experience:
• Previous experience in an account management role
• Technically & analytically minded
• Able to deal with large volume caseloads
• Ability to put together concise case statements
• Confident liaising at all levels
Office Workforce are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area, and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.Off4

Financial Manager / Controller
Salary-40,000-45,000
Job Types: Full-time, Permanent
Our client is currently recruiting for the position of an experienced Financial Manager / Controller, this role can offer a degree of flexibility in terms of hours as it could be full-time or reduced hours to suit the right candidate. The person required will oversee the accounts department, deal with Month end, prepare accounts for Company Accountants, update budgets with some cash forecasting/management.
The company is looking to computerise all systems to move away from manual ledgers and utilise Sage fully. The main responsibilities for the role will include

Preparing figures for Accountants to complete month end Management Accounts
Provide weekly financial reports to board of Directors
Cash Management
Credit Control
Consolidate accounts monthly
Monthly Balance Sheet Reconciliations
Journals & Accruals
Sales Ledger invoices
Purchase ledger
Support the year end Accounts and be actively involve with the external auditors
Vat Returns, PAYE etc
Support sage payroll where required

Financial Manager / Controller Requirements.

Previous Payroll experience
Previous Experience using SAGE is essential
Strong Excel and accounting systems experience/ knowledge
Experience working in a small to medium sized business
Hands-on financial management experience
Relevant Financial Qualifications
Minimum 5 years' experience in a similar role

The full-time hours are Mon-Fri 0900-1700 and the salary on offer is negotiable for the right candidate.

Part time Administrator
Job Types: Part-time, Permanent
Salary: 19,000.00-21,000.00 per year
Working hours between 08:30-17:00 to be agreed with the successful candidate.
Part-time hours: 20 per week

This exciting part-time position as an administrative assistant is 20 hours per week, over 5 working days, with pay of 19,000-21,000 pro rata
You will provide assistance, support and be a professional member of a small team operating within a niche specialist market in the metals industry. The company is part of a large group and you will need to work within the organisational requirements as well as the service centre requirements.
You will have experience in account entries or have a strong willingness to learn this area of the position. You will need to be able to work as part of a team, be accurate, flexible and organised in your approach, adaptable and able to multi-task. You will also be required to cover for other members of the team in their absence.
Within the administration team, the role covers general office administration duties along with purchase ledger entries, completing and forwarding of Test Certificates, goods inwards recording, despatching and invoicing of goods on a bespoke computer system, where training will be provided.
Hard work, calmness, tolerance and consistency are required for this role. You will provide practical advice and solutions and complete tasks thoroughly. Be accommodating and helpful when assisting and dealing with colleagues.
This role will also involve liaising with the sales, quality and warehouse teams.
We are part of a multi-national organisation with very good office and working facilities, there is an excellent company pension scheme and 20 days holiday per annum (plus Bank Holidays).
Benefits:
• Company pension
• Flexible schedule
• On-site parking
• Profit sharing

Office Workforce are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories, Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help. Off4

Credit Controller
Stourport
22,000 to 24,000 Per Annum
Monday to Friday - 8:30am to 5pm - 1-hour lunch

Are you an experience credit controller looking to join a small friendly team, who loves tea breaks! Then this is the position for you!!
Day to Day Duties:
* Proactively pursuing debts by telephone and email
* Prompt resolution of queries received via letter, telephone and email
* Creating and maintaining good working relationships with customers
* Raising of invoices/ Credit notes as required
* Processing Credit Car/ BACS and Cheque payments
* Ad Hoc sales ledger activity
Experience & Skills:
* Ideally 5 years Credit control experience
* Previous Sage 50 experience
* Microsoft Excel experience - Pivot tables and V-look ups
* Excellent communication skills and a positive approach
* Problem solving experience
* A relevant knowledge of sales ledger and credit control procedures
Office Workforce

Customer Service Representative

Our client is looking for a Customer Service Representative to join their passionate and innovative team. They are a successful and forward-thinking company based in Halesowen that due to continued expansion, is now looking for a new member to join them. This opportunity would suit an ambitious candidate who is looking for daily challenges and career progression.

Duties and Responsibilities:
• Office based to manage the daily order processing, customer leasing, quoting, problem solving and building strong customer relationships across the UK and Europe.
• Reporting to the Sales and Customer Service Team Leaders and Managers, you will be expected to perform in a high performance/quick response company that has a unique reputation for excellent customer service, prides itself on high quality produce at an extremely competitive price.
• Entering orders onto Pegasus Opera information system and populating our fast moving, live production schedules.
• You will be the main daily contact for us on a global scale, so detailed communication and accuracy on all levels is essential.
• You will also be involved in improving sales from our existing client base as well as new clients.
• Customer visits and attending exhibitions will be required from time to time.

Personal Attributes:
• Excellent communication skills both written and verbal
• Computer literate - excel, word, outlook etc.
• Career minded and ambitious
• Ability to work in a pressurised environment and handle difficult situations efficiently and effectively
Office based work experience desirable.

Salary: Negotiable - Depending on experience starting from 18.5K onwards.
Hours of Work: Flexible from 7am-7pm working 8-hour shifts. 39.5 hours per week. Overtime is paid and may have short notice.

Commercial Collections Advisor
Redditch
10.50 Per Hour
Monday to Friday - 9am to 5pm
Interviewing Immediately
Day to Day Duties:
* Contacting business to obtain payment
* Collection of full payments
* Remaining compliant with industry regulations
* Updating the inhouse systems
Experience and Skills:
* Previous telephone communication experience
* Ideally previous experience within collections
* Excellent communication skills
* Ability to use own initiative

Accounts Assistant
Redditch
20,000 to 27,000 Per Annum
Monday to Thursday - 8:45am to 5pm - 30 Minutes lunch 1pm to 1:30pm
Friday - 8:45am to 1pm
Permanent
My client are looking for an experience accounts assistant who is responsible for maintaining an efficient and organise finance function.
Day to Day Duties:
* Working with the accountant
* Maintain spreadsheets for the department
* Manage petty cash
* Working with sales/purchase ledger
* Credit Control
* Prepare accounts and tax returns
* Manage the department's post
* Writing and handling cheques
* Reconciliation of finance accounts
* Produce daily invoice run for customers
* Process invoices and expense forms
* Send remittance statements
* Calculates hours worked considering breaks, and absence/leave
* Administer payrolls and control income and expenditure
* Ensure that all the transactions are well documented
* Prepare asset, liability, and capital account
* Reconcile financial discrepancies as they arise, after checking out the causes for the same
* Prepare and make payments
* Make financial reports that can help higher management in taking decisions

Experience & Skills:

* SAGE 50 experience
* Microsoft office experience
* Previous accounts assistant experience
* Good problem solving, time management, communication skills
* Ability to work effectively with in a dynamic environment
* Ability to work on own initiative
* Excellent written and verbal skills

Helpdesk Team Leader
Redditch
25,000 to 35,000 Per annum
Temporary to Permanent

Day to Day Duties:
* Overseeing the help desk team and monitoring people's calls
* Prioritising, categorising, capturing further detail, and task allocation
* Task management through escalation to resolution, and client resolution update
* Update internal documentation and systems
* Administration of systems and process where requested
* Ensuring all client and stake holder communication is comprehensive, meets expectation and SLA

Skills & Experience:
* Experience in an IT Helpdesk Environment ideally team leader level
* Experience of Network infrastructure support (wifi or core infrastructure) - preferred but not essential
* Excellent written and verbal communication skills
* Willingness to support and mentor junior staff
* Excellent customer facing/customer service skills
* Able to work under pressure and meet deadlines
* Able to demonstrate a high degree of flexibility including shift and out of hours working
* Excellent organisational skills
* Able to manage sensitive and sometimes confidential information
* Self-motivation and able to take responsibility
* Able to manage and prioritise and tasks and time efficiently

Office Workforce are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area, and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.