Customer Service Advisor - Outbound
Location: Redditch
Salary: £18,500 Per Annum - OTE £26,000
Hours: 10am to 7:00pm (1hour unpaid lunch)

Our client is a leading new and used car dealership based in Redditch town Centre, they also offer MOTs, servicing solutions and an aftersales service. They are looking for a Customer Service Advisor to join their busy, expanding, and friendly outbound team offering an achievable and uncapped commission structure as well as excellent career progression opportunities.

Day to Day duties will include the following:
* Receive customer enquiries by telephone and successfully convert these into firm bookings.
* Maximise service sales and profitability by selling core, value added and incremental products.
* Accurately record vehicle information, refer to service histories and effectively follow-up and prospect customers to secure repeat and incremental business.
* Ensure customer awareness of all products and services available by professional presentation and demonstration.
* Professionally sell additional products, services, and repair work as appropriate to customers' needs.
* Seek to obtain referrals for other car owners in customers' families and among friends and associates.
* Advise customers of precise and where appropriate, estimated costs of repairs and work to be undertaken. Advise on predicted completion times and collection arrangements.
* Ensure proper qualification and total understanding of customer needs and requirements.
As a person you will need the following:
* Previous customer service experience
* At least a years' experience within a call centre environment
* Ability to communicate clearly and unambiguously with customers, members of the public and other staff members and record all such interaction accurately.
* Ability to remain calm and manage distressed and otherwise difficult customers in an effective manner.
* Competency in numeracy and literacy.
* Friendly personality

Workforce Office Appointments team fill hundreds of temporary, temp to perm and permanent vacancies throughout Worcestershire and South Birmingham every Year. Operating from multiple registration centres across Redditch, Worcester and Kidderminster, our team offer a unique service tailored to match your exact needs and can assist you with the following job categories: Clerical / Administration, Call Centre, Customer Services, Sales & New business development, secretarial & PA, Accountancy & Finance, Professional and management!off17

Inbound Customer Service
Redditch
£17,500 Per Annum - OTE £22,000
Monday to Friday

Our client is a leading new and used car dealership, they also offer MOTs, servicing solutions and an aftersales service. They are looking for an Inbound Contact Centre Advisor to join their busy, expanding, and friendly team offering an achievable and uncapped commission structure as well as excellent career progression opportunities.

Day to Day duties will include the following:
* To ensure the highest standard of courtesy and integrity when interacting with customers and members of the public.
* To receive customer enquiries by telephone and successfully convert these into firm bookings.
* To maximise service sales and profitability by selling core, value added and incremental products.
* To record accurately vehicle information, refer to service histories and effectively follow-up and prospect customers to secure repeat and incremental business.
* To enhance the reputation of the client at every opportunity when interacting with others.
* Ensure customer awareness of all products and services available by professional presentation and demonstration.
* Professionally sell additional products, services and repair work as appropriate to customers' needs.
* Promote and prospect the business as directed with confidence and commitment.
* Seek to obtain referrals for other car owners in customers' families and among friends and associates.
* Advise customers of precise and where appropriate, estimated costs of repairs and work to be undertaken. Advise on predicted completion times and collection arrangements.
* Ensure proper qualification and total understanding of customer needs and requirements.

As a person you will need the following:
* Previous customer service experience
* Smart and well presented in appearance and personal hygiene.
* Ability to communicate clearly and unambiguously with customers, members of the public and other staff members and record all such interaction accurately.
* Ability to access and pass information to other staff and to log onto paperwork and working documents.
* Current knowledge of manufacturer's warranty procedures and documentation.
* Ability to calm and manage distressed and otherwise difficult customers in an effective manner.
* Ability to sell incremental products and assess further sales opportunities.
* Competency in numeracy and literacy.
* Training in dealership computer systems and workshop loading systems.

Office Workforce are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area, and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help. off17

Sales Administrator
£10 - £11 per hour
Monday to Friday | 8am to 4:30pm 
12 months cover but with strong potential to lead to a permanent position

Day to Day Duties:

* Responsible for all incoming orders and issuing into our factory
* Spending an active time in the factory with the Works Director assisting with his paperwork and requirements
* Raising purchase orders in an efficient and timely manner
* Arrange transport and book in deliveries
* Chasing orders when required
* Liaising with customers and factory on order queries
* Raising delivery notes and invoices
* Working with external sales team in preparing and issuing quotations.
* Build successful relationships with customers
* Other ad hoc duties such as answering incoming calls, greeting customers and filing

Key skills & Experience

* We are looking for an enthusiastic individual who will welcome the responsibility of this role
* Good IT skills with working knowledge of Excel, Outlook, excellent communication and time management skills,
* Determined and sociable with a can do attitude
* Isn't afraid of a demanding workload
* Good attention to detail with high degree of accuracy
* Strong organisational skills
* Ability to work independently on own initiative and also to contribute as part of the team.
* Previous experience in a manufacturing role would be desirable

Office Workforce are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area, and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.off17

Service Centre Coordinator
Location: Coventry
Hours: 37.5 hour per week / 5 days out of 7 / Between 7am to 6pm
Salary: £21,000 Per Annum

Our client are looking to add to their expanding Service centre team with 4 new Coordinators. Our client specialise in commercial vehicle hire, fleet management, and rental.

Day to Day Duties:

* Challenging all suppliers at all times to ensure vehicle downtime is kept to and absolute minimum and costs are updated as soon as possible
* Maintaining and distributing the customers dedicated spare fleet within set times
* Planning and scheduling all events including ancillary equipment
* liaising with both customer and repairer to arrange suitable date/s for scheduled maintenance
* Ensuring that all legal documentation is received and expedited accordingly
* Ensuring the customer is informed of work progress concerning scheduled and unscheduled vehicle maintenance
* Being able to demonstrate that vehicle downtime is managed 
* Ensuring the relevant costs are accrued and coded when rechargeable work is carried out
* Ensuring that either the company or external service provider attends a vehicle distress incident

Skills & Experience:

* Computer Literate
* Have a good understanding of vehicle engineering and road transport law
* Ensure you are flexible in attitude in providing solutions
* Excellent communication skills
* Previous experience within a busy maintenance control room dealing with scheduling maintenance (Ideally)

Office Workforce are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.
Off17

Job Title: Telephone Interviewer 
Location: Solihul
Salary: £18,000 OTE £23,000 Salary rises to £19,000 after probation
Duration: Temporary to Permanent
Hours: 9am-5pm Monday-Thursday & 8am-2.45pm Friday
Part time hours may also be considered

Our client is a B2B telemarketing agency offering cost-effective telemarketing campaigns to a variety of customers. Services include appointment setting and lead generation, database building and database cleansing, surveys and market research, event planning and promotions and follow up calls.
You will be working on a new project calling through and speaking with customers to complete surveys.

Day to day duties will include the following:

• Making outbound calls
• Completing telephone surveys on behalf of clients with their customers
• Generating leads
• Updating company information

As a person you will need the following qualities and experience:

experience working within a similar role, making outbound calls.
Able to achieve a dialing target of at least 175 dials per day (depending on campaign)
Confident to deliver calls to senior decision makers in companies such as MD, FD, HRD. Marketing Director
Excellent communication skills and telephone manner
Excellent spoken English and a good clear telephone voice
Good time management and ability to meet deadlines
Self motivated
Work well within a team and as an individual
Live within a commutable distance to Shirley, Solihul
Office Workforce are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area, and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.
Off17

Accounts Assistant
Redditch
£11 - £13 Per hour
Full time, 35 Hours per week, 5 Days a week
Temporary 3 months

My client is looking for an Accounts Assistant to join their Accounts team after they have recently changed their system. The role is temporary for 3 months and will consist of various tasks. Experience within Accounts and using spreadsheets is essential.

Day to Day Duties:

- Invoice Processing
- Spreadsheet reconciliation
- Yearly fixed asset check
- General support for the accounts team
- Purchase Ledger Management

Skills and Experience needed:

- Experience using Spreadsheets
- Experience within a similar role in Accounts
- Excellent attention to detail
- Confident using IT Systems and software
- Focused and driven
- Excellent communication skills written and verbal

Office Workforce are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories, Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help. Off17 

Laser Setter/Operator – Bystronic ByAutonom 3015 using Bysoft softwate.

Fibre Laser – AutoFeed - Stacking unit

Duties:

Operate Laster completing jobs from a set job list.

Update stock Sheet material

Help with loading and unloading wagons of material

General M/C maintenance – Clean and tidying M/C area

Record no-conformances i.e any issues with machine, job, material

Ideal Requirements:

Experience in Laser operation/Setting

Local to CV4 

Team player 

Forklift License - Not essential

Hours:

7.30am-4pm Mon-Thurs, 7.30-3pm Friday

Regular Overtime (company usuall open 6-6)  Saturdays

mfr17

Job Description:  Skills programme facilitator

Our client e provide classroom, online and home study courses for AAT, ACCA, CIMA and ICAEW qualifications. We have study centres in central London, Bristol, Cambridge, Chelmsford, Dublin, Luton, Manchester, Maidstone, Reading and Southampton.
They  are an ACCA Platinum level approved learning partner, CIMA Learning Quality Partner and ICAEW Partner in learning. These are the highest level accreditations awarded by either professional body.

They  have approx. 500 apprentices on programme studying finance related programmes. All apprentices undertake our Impact Skills Programme at the required level to help develop those professional skills needed to succeed in the workplace.

Position

• Based in central Reading and Southampton with delivery on both sites and some online delivery
• Reports to Head of education
• Delivering skills training for learners across a variety of professional qualifications including ICAEW, ACCA, AAT and CIMA with learners ranging from school leavers to graduates and beyond.

Responsibilities

• Delivering skills workshops based on pre-prepared material
• Reviewing feedback from learners and employers with a view to improving the sessions and keeping them relevant
• Setting follow up challenges for learners which are relevant to the workplace
• Reporting on learner engagement and progress

Hours

This role is estimated to be 60% (3 days per week).

It can be combined with other teaching duties (if the candidate is suitably qualified) or with a skills coach role with a cohort of learners to look after.(To be discussed at interview)>

Requirements of candidate

• business experience ideally in a finance role or accountancy setting setting
• teaching qualification (min EAT level 3 or equivalent), or training / experience in facilitation
• experience delivering business training in a classroom setting

We are looking for someone who is charismatic and can inspire learners to engage learners in activity based workshops.

Marketing & Product Executive

£28,000 to £30,000 Per annum

Bromsgrove

Monday to Friday - Office Hours

You will be responsible for developing the company brands, enhancing product rangers, and updating and improving all marketing mediums.

Day to Day duties:

Assisting with compiling annual marketing plan and budget for sign off by directors.

Oversee marketing calendar to ensure deadline dates are achieved.

Proactively growing web traffic to the website through constantly updating and refreshing content.

Improving product ranges and adding new products including; obtaining samples, branding new products and working with Purchasing and Sales to achieve positive pricing strategies.

Manage company catalogue requirements – usually two or three catalogues annually – and arrange updating of pricing, new products on website etc. in line with catalogue go live dates.

Constantly improve company websites with new banners, additional content etc.

Arrange e-shots, flyers, email signatures and all other marketing mediums.

Work closely with Design Agencies to produce quality marketing materials, literature and promotions.

Maintain and update customer databases on our computer systems.

Keep up to date with new products from suppliers and discontinued lines.

Keep sample packs and other marketing materials on mezzanine, in storage cupboards etc. organised and up-to-date to ensure sales have a constant supply of the necessary resources.

Photography and videos for existing and new products.

Organise events such as exhibitions when relevant.

Track marketing performance and return on investment.

Any other marketing duties as required.

Provide cover for staff absences.

Skills & Experience:

Previous experience working with WordPress

Positive, proactive and enthusiastic attitude

Team player who goes the extra mile

Humble, Hungry, Smart

Excellent communication skills and networking ability

Ability to deliver projects on time and under budget

Strong attention to detail

Creativity and writing skills

Adaptability

Commercial awareness

IT skills

Workforce Office Appointments team fill hundreds of temporary, temp to perm and permanent vacancies throughout Worcestershire and South Birmingham every Year. Operating from multiple registration centres across Redditch, Worcester and Kidderminster, our team offer a unique service tailored to match your exact needs and can assist you with the following job categories: Clerical / Administration, Call Centre, Customer Services, Sales & New business development, secretarial & PA, Accountancy & Finance, Professional and management!!We are always searching for the best talent, so if you know anyone, why not recommend them to one of our professional team who will be more than happy to help. Worcestershire's Leading Recruiter

Off17

Service Centre Coordinator
Location: Coventry
Hours: 37.5 hour per week / 5 days out of 7 / Between 7am to 6pm
Salary: £21,000 Per Annum

Our client are looking to add to their expanding Service centre team with 4 new Coordinators. Our client specialise in commercial vehicle hire, fleet management, and rental.

Day to Day Duties:

* Challenging all suppliers at all times to ensure vehicle downtime is kept to and absolute minimum and costs are updated as soon as possible
* Maintaining and distributing the customers dedicated spare fleet within set times
* Planning and scheduling all events including ancillary equipment
* liaising with both customer and repairer to arrange suitable date/s for scheduled maintenance
* Ensuring that all legal documentation is received and expedited accordingly
* Ensuring the customer is informed of work progress concerning scheduled and unscheduled vehicle maintenance
* Being able to demonstrate that vehicle downtime is managed 
* Ensuring the relevant costs are accrued and coded when rechargeable work is carried out
* Ensuring that either the company or external service provider attends a vehicle distress incident

Skills & Experience:

* Computer Literate
* Have a good understanding of vehicle engineering and road transport law
* Ensure you are flexible in attitude in providing solutions
* Excellent communication skills
* Previous experience within a busy maintenance control room dealing with scheduling maintenance (Ideally)

Office Workforce are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.
Off17