Inbound Customer Service Advisors

Salary: 10.57 per hour

Location: Burton on Trent

Hours: Working 37.5hrs per week on a shift rotation basis

Between 9am-7pm Monday to Friday, Saturday 9am-5pm, Sunday 9am-5pm

Duration: Temporary with a view to permanent

Our client is a leading industry expert who has been established for over 30 years. They take pride in delivering a first class service to their customers at all times.

Due to expansion they are looking to recruit additional customer service advisors to join their team. The roles will be offered on a temporary with a view to permanent basis. Progression opportunities are available for those looking to excel in their career.

Day to day duties & responsibilities:

Responding to inbound customer enquiries
Updating the inhouse system
Dealing with customer queries
Adherence to data protection and company policies at all times
As a person you will need the following experience and qualities:

Previous call centre experience (Desirable)
Previous customer service experience (Essential)
A strong, clear telephone manner
Pro- active and motivated approach to work
Great communication and listening skills
Brilliant at building rapport with customers
Office Workforce are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help. Off12

Receptionist
Monday to Friday
8.91 - 10.25
Temporary - Potentially leading to a permanent vacancy
My client is looking for an experienced receptionist to join the team on a temporary basis with a view to go permanent.
Day to Day Duties:
* Taking messages
* General administration duties
* Booking appointments
* Making calls
* General reception duties
Skills & Experience:
* Excellent communication skills
* Administration experience
* Computer Literate

Office Workforce are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help. Off11

Internal Sales Executive
Cradley Heath
Salary is depending one experience
Permanent
Out client are looking for an internal sales executive to join their growing team to help establish relationships with new and existing clients.
Day to Day Duties:
* Cold calling companies to win new business
* Building relationships over the phone and via email.
* Sourcing new sales opportunities
* Raising sales orders, checking stock and raising quotations
Skills & Experience:
* Previous cold calling experience
* Previous sales experience
* Target driven

Inside Sales Assistant
Bromsgrove
20,000 to 25,000 Per Annum
Monday to Friday
Permanent
Our client are looking to recruit for a Inside sales assistant to help build and maintain relationships with customers dealing with their technical issues.
Day to Day Duties:
* Working with customers and operations to identify the best solution for their application
* Work with customers and operations to identify the best solution for their application
* Prepare quotations and follow up tracking win rate.
* Provide pre and post commercial and technical sales support.
* Identify and implementing improvement activities and projects to support profitable growth.
* Monitor market and develop strategies to exploit strengths and mitigate weaknesses
* Generate case studies and support use of social media and the company
* Own assigned product lines ensuring margins and availability are optimised
* Maintain CRM, pricing, and customer interaction

Skills & Experience:

* Excellent written, verbal, and interpersonal skills
* A track record winning new business
* A technical background - electrical, water, sensor, physics, or earth sciences background
* A can-do attitude
* Computer Literate and MS Office skills
* To be self-motivated, resilient, and able to work to deadlines.
* A strong work ethic be results orientated and able to work with minimal supervision.
* To be enthusiastic, with high standards and an excellent attention to detail.
* The ability to organise your own work and manage own time effectively.
* A full UK driving licence.

Office Administrator
Redditch
Job Types: Full-time, Permanent
Our client is an established financial services company who are expanding rapidly and have a brilliant opportunity for a Pension Administrator within their Redditch office.
The Pension Administrator will provide support relating to pension transfers. You will support a highly experienced IFA in a varied role to ensure a smooth transaction for all parties involved and an outstanding service for clients.
- Full time hours (Monday - Thursday 9:00AM-5:00PM and Friday 9:00am- 4:00pm)
- Working for a reputable company with real career opportunities
- Company pension (eligible after passing probation period)
- Qualification opportunities
- Enjoy a fun, professional environment
Role Responsibilities:
- Day to day administration, including any enquires received by phone, email and post
- Processing your workload in accordance with procedures including internal and external compliance and Data Protection requirements
- Processing client requests and documentation ensuring the smooth running of administrative services
- Liaising with pension providers to gather policy information
What we are looking for:
- Administration experience (desirable, but not essential)
- Ability to demonstrate the use of initiative and good time management
- Excellent IT skills
- Excellent telephone manner
- Excellent team player
Office Workforce are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area, and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.

Office Administrator
Cardiff
9.00 Per Hour
Monday to Friday - 9am to 5pm
Temporary

Day to Day Duties:
* General administration duties
* Scanning and filing
* Data Entry
* Customer Service

Experience & Skills:
* Experience working on computers
* Excellent communication skills
* Team player
* Previous administration (advantage)

Office Workforce are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.

Administration Assistant
Bromsgrove B61
17,000 - 18,000 a year
PURPOSE OF ROLE
Our client is looking for someone to provide post completions support to the Residential Property team, ensuring that all tasks and file closures are undertaken in a timely and effective manner. To strive for continuous professional development at work. Ideally would have Conveyancing experience.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Tasks and Activities:
- To be responsible for the administration of all post completion procedures to include the making of Land Registry applications, Stamp Duty Land Tax Returns submission and service of notices relating to assignments and mortgages of leasehold property.
- To ensure compliance with mortgage lender post completion requirements and file closures.
- To undertake such work as may be delegated by your Fee Earners or Partner in relation to client matters or any other administrative duties that may be required.
- To undertake all work of a secretarial nature as may be requested by any fee earner in residential conveyancing, including typing and word processing, photocopying, making and taking phone calls.
- To take and record accurately any message and pass the same on to the appropriate person without delay.
- To deal with filing, storage and retrieval of client's papers and files, opening and closing of files, storage of deeds and other papers in accordance with firm policies.
- To correctly identify and differentiate between DX and Royal Mail post and hand or other deliveries.
Generic Responsibilities and Expected Standards:
- To assist with the implementation of good working practices, maintain a high standard of work and client service/care within your area of responsibility, in accordance with the firm's policies, procedures and guidelines and/or as directed by your line manager.
- To ensure confidentiality and security for all firm and client documentation and information.
- To undertake any specific training course as and when required.
- To effectively demonstrate the firm's values and behaviours at all times.
- To maintain clear and precise communications with other members of staff and assist other secretaries when required.
- To develop good working relationships with external institutions, organisations and other third parties.
- To ensure that any equipment supplied for the purpose of your work is used correctly, maintained and any defects/faults are reported.
- To ensure that Health & Safety principles and safe working practices are followed at all times. Employees have a legal duty that gives them responsibility, so far as is reasonably practicable, to ensure that they do not endanger themselves or anyone else by their acts or omissions.
- To cooperate with the firm on Health & Safety matters and do not interfere with or misuse anything provided for health, safety and welfare purposes.
- All employees have a responsibility to carry out their work with due regard for the environment. The firm's Environmental Policy and procedures relevant to your area must be followed.
PERSON SPECIFICATION
Skills, Knowledge, Experience and Attitudes
- A proficient level of literacy and numeracy.
-Experience of working as a Legal Secretary in a Residential Property Department. (desirable)
- IT literate with experience of the Microsoft Office suite of applications e.g. Word, Excel and Outlook.
- Knowledge of SOS (desirable).
- Ability to interact effectively with others, both face to face and over the telephone, including an excellent telephone manner.
-Committed to excellent client service.
-An understanding of and adherence to General Data Protection Regulation (GDPR), and maintaining confidentiality and integrity at all times.
SUMMARY
The details outlined in this job description reflect the content of the post at the date the job description was prepared. It is inevitable that over time the nature of a defined job role will change, existing duties may be lost and other duties gained without changing the general character of the work or level of responsibility entailed. It is intended that this job description will be revised from time to time in discussion with the post holder.
In addition, you may be expected to perform other duties commensurate with this position or as required to assist the business needs. Any additional tasks will be kept within your abilities and skills range, and training will be provided if necessary. Such agreement should not be unreasonably withheld.

Client Relationship Manager
Basic Salary: 22,000 - 25,000 + Car + Commission OTE 40,000

Job Description
Our client is a successful independent database application developer based in Birmingham. They develop solutions for many High Street Blue Chip organisations along with many specialist boutique businesses with exacting needs that only a premium developer can meet.
Duties on a day to day basis will include the following:
• Respond to enquiries from clients within your portfolio.
• Proactively grow accounts by identifying contacts and developing relationships.
• Represent the company and present the software, brand and values through client calls and presentations.
• Manage customer care plan, to ensure targets are met for telephone calls and meetings. Working with other account managers where necessary.
• Manage customer complaints.
• Create project-plans and manage implementations for new and existing customers.
• Manage sales process including generation of Purchase Orders.
• Attend onsite meetings.
• Demonstrate all aspects of the software.
As a person you will need the following Experience & Qualities:
• A minimum of 2 years experience managing accounts.
• Understand client requirements through detailed analysis.
• Enthusiastic communicator, with the ability to engage and influence at all levels.
• Personable and approachable.
• A clean UK driving licence and own vehicle.
Office Workforce are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area, and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.

Job Description

JOB TITLE: Legal Secretary
DIVISION: Private Client

PURPOSE OF ROLE
To provide effective secretarial and administrative support within the Private Client division, carrying out work to the highest possible standards through adherence to the firm's guidelines and policies. To be committed to a high level of client service and strive for continuous professional development.
PRINCIPLE DUTIES AND RESPONSIBILITIES
Tasks and Activities:
1. To assist with file management and ensure consistent reviews of files.
2. To ensure accurate time recording of all work undertaken by your Fee Earner.
3. To undertake such work as may be delegated by your Fee Earner or Partner in relation to client matters or any administrative duties that may be required.
4. To assist your Fee Earner or Partner in prioritising the client matter and when appropriate advise the client and others of the progress of the matter.
5. To attend to clients and others where needed on behalf of the Fee Earner or Partner, taking accurate instructions for your Fee Earner's attention.
6. To undertake all work of a secretarial nature as may be requested by any Fee Earner including typing, word processing, photocopying, making and taking phone calls.
7. To take and record accurately any message and pass the same on to the appropriate person without delay.
8. To make appointments and maintain up to date diary entries.
9. To deal with filing, storage and retrieval of client's papers and files, opening and closing of files, storage of deeds and other papers all in accordance with firm policies.
10. To correctly identify and differentiate between DX, Royal Mail post and hand or other deliveries.
11. To undertake any other duties as may be allocated by the Fee Earner or Partner from time to time.

PERSON SPECIFICATION
Skills, Knowledge, Experience and Attitudes
1. A proficient level of literacy and numeracy.
2. Competent touch and audio typist.
3. Experience of working within a team environment.
4. Experience of data entry and/or text processing.
5. IT literate with experience of the Microsoft Office suite of applications, including Word, Excel and Outlook.
6. Ability to interact effectively with others, both face to face and over the telephone, including an excellent telephone manner and comfortable dealing with clients.
7. Organised and methodical with the ability to multi-task, prioritise and work in a fast paced environment.
8. An understanding of and adherence to General Data Protection Regulation (GDPR), and maintaining confidentiality and integrity at all times.

SUMMARY
The details outlined in this job description reflect the content of the post at the date the job description was prepared. It is inevitable that over time the nature of a defined job role will change, existing duties may be lost and other duties gained without changing the general character of the work or level of responsibility entailed. It is intended that this job description will be revised from time to time in discussion with the post holder.
In addition, you may be expected to perform other duties commensurate with this position or as required to assist the business needs. Any additional tasks will be kept within your abilities and skills range, and training will be provided if necessary. Such agreement should not be unreasonably withheld.

Receptionist
Worcester
Monday - Friday 9am - 5pm
18-19k Per Annum

Role:

To provide switchboard and reception support within the Office based in Worcester. Acting as first point of contact with clients.


Tasks and Activities:
1. Taking incoming calls, greeting and assisting clients.
2. To greet and provide refreshments to clients/visitors to the office.
3. Maintaining the reception area, making sure the environment is tidy and presentable.
4. To maintain the meeting room diary and promptly handle booking requests.
5. To maintain an accurate staffing phone list/directory for the office.
6. To ensure all incoming deliveries to the reception area are promptly directed to the appropriate staff.
7. To keep a record of attendees at the office and assist with the allocation of available parking spaces.
8. Any other tasks the firm may need you to undertake from time to time, including relevant administrative and support duties.


Skills and Experience:

1. Experience in a similar role or using a switchboard
2. Excellent communication skills - Presentable, professional and comfortable dealing with clients
3. Enjoys working as part of a team
4. Data entry experience
5. IT Literate - MS Office, Excel, Word
6. High attention to detail
7. Able to work on own initiative

Project Admin/Coordinator

Job Title: Project Admin/Coordinator
Department: Projects
Responsible to: Projects Team Leader

Our client is a well-known company that has been established for over 20 years. The office holds a family atmosphere and enthusiasm to do more with less while staying dependable and accountable. This role is primarily a client facing role, responsible for delivery of project co-ordination activities for Customer business on behalf of our clients Business partners, ensures that clients needs are met as the project evolves, with responsibility to the Projects Team Leader.

This job description details the role expected, but not limited to a Project Coordinator:
Day to day Duties:
• Single point of contact for day to day request activities/queries
• Stock Management
• Monthly Billing
• Change management process
• Attend Governance meetings/conference calls
• Communications management
• Manage/Maintain service risks and issues
• Attend and produce reports for the service review meetings (on or offsite).
• Ensuring cost effective delivery of service
• Planning, coordinating, and monitoring the receipt and dispatch of goods
• Producing regular progress reports and statistics on a daily, weekly, and monthly basis
• Maintaining standards of health and safety, hygiene, and security in the work environment
• Responding to and dealing with customer communication by email and telephone in a timely manner
• Forming / developing good relationships with work colleagues
• Adhere, always, to company policies and procedures
• Maintaining computerised admin (often in spreadsheet form)
• To maintain work areas as befits the professionalism of the department
• Must be prepared to work a certain amount of overtime when required to do so
• Travel may be required.
Skills and Attributes
• Mature and logic approach to problems
• Proficient in the use of MS Outlook and MS Office
• Customer facing skills
• Ability to develop own skills
• Have a Can Do attitude
• Must be prepared to work a certain amount of overtime when required to do so
• Have a flexible approach to working times
• Must be capable of working on his / her own initiative
• Must be presentable and professional at all times
• Must be able to relate and communicate
• The ability to work under pressure and meet deadlines
• Ability to plan and think ahead
• Excellent verbal and written communication skills
• Have a clear understanding of the company's policies and vision, and how the Projects Team contributes to these.

Benefits:
• We offer payment for driver training or relevant qualifications
• We buy lunch or breakfast every other week on Friday
• Bonus is one weeks salary at xmas (pro rata for time served)
• Shut down for a week over xmas
• We pay all staff weekly (no week in hand only overtime in arrears)
• We offer time off in leu for any that would preferred not to be paid over time or just bank extra days.

Job title: Resource Co-ordinator
Location: Redditch
Salary: 21,000
Hours: Monday to Friday 8.30am - 5.00pm (half an hour lunch)

An excellent opportunity has arisen to work within a forward thinking company based in their Redditch office providing a seamless maintenance service within the foodservice industry. They are looking for an experienced Resource Co-ordinator to join their busy and fast paced team on a permanent basis, this is a fantastic role which offers an excellent working environment and progression opportunities for the right people.

Day to Day duties will include the following:
* Review client works requests that come into your specific region and allocate works to internal engineers by using the bespoke in house system
* Schedule engineer visits for breakdowns and planned maintenance visits
* Ability to think outside the box and to be proactive when scheduling and rescheduling engineers when necessary, a good knowledge of geography is needed for this
* Ensuring engineer's routes are both cost and time effective to both them and the company
* Working closely and liaising with the Service Desk team
* Developing a good relationship and understanding with your engineers

As a person, you will need the following qualities & experience:
*Be able to react quickly and multi-task
*Technical/Maintenance knowledge would be an advantage
*Disciplined individual with ability to work under pressure
* Ability to use multiple screens
*Previous experience in a similar role would be an advantage
* Strong team player
* Knowledge of locations / post codes around the UK


Office Workforce are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area, and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.

Service Administrator
10.50 Per hour
Redditch
Temporary Role
Our client is looking for a driven and motivated Service Administrator to join their team.

Day to Day Duties:
* Responding to customer enquiries
* Providing excellent telephone customer service
* Service management reporting
* Data input and Order tracking

Experience & Skills:
* Knowledge of Microsoft Word and Excel(essential)
* Previous customer service/administration skills
* Attention to detail
* Excellent communication skills
* Ability to work to tight deadlines

Office Workforce are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area, and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help. of11