Customer Service Advisor
Location: Farnborough
Pay Rate: £9.18 Per Hour
Shifts: Monday to Sunday - 8am to 8pm - Only 40 hours per week - Very Flexible
Day to Day Duties:
· Answer Incoming Calls and answer customer queries in a friendly informative manner.
· Provide accurate information on products and/or services available.
· Understand processes (i.e. returns) and be able to articulate this on the phone to customers.
· Managing the customer personal credit account process where applicable, from creation to payment handling.
· Undertake all aspects of administrative work competently, including accurate data entry and attention to detail throughout.
· Manage customer satisfaction and resolve or escalate cases of customer dissatisfaction as appropriate and in a professional manner.
· Process the fulfilment of formal customer correspondence.
· Follow Company/Client procedures at all times when responding to customer queries.
· Have a sound knowledge of all Client procedures.
· Use Client/Company software competently.
Skills & Experience:
· Excellent verbal and written skills.
· Ability to establish and maintain effective working relationships.
· Strong interpersonal skills and/or previous experience working in a customer service based role.
· The ability to maintain calm under pressure.
· Undertake tasks with speed and accuracy.
· Work as part of the team to ensure work is completed.
· Have a 'can do' attitude.

Office Workforce are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area, and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.off18

Sales Administrator
£10 - £11 per hour
Monday to Friday | 8am to 4:30pm 
12 months cover but with strong potential to lead to a permanent position

Day to Day Duties:

* Responsible for all incoming orders and issuing into our factory
* Spending an active time in the factory with the Works Director assisting with his paperwork and requirements
* Raising purchase orders in an efficient and timely manner
* Arrange transport and book in deliveries
* Chasing orders when required
* Liaising with customers and factory on order queries
* Raising delivery notes and invoices
* Working with external sales team in preparing and issuing quotations.
* Build successful relationships with customers
* Other ad hoc duties such as answering incoming calls, greeting customers and filing

Key skills & Experience

* We are looking for an enthusiastic individual who will welcome the responsibility of this role
* Good IT skills with working knowledge of Excel, Outlook, excellent communication and time management skills,
* Determined and sociable with a can do attitude
* Isn't afraid of a demanding workload
* Good attention to detail with high degree of accuracy
* Strong organisational skills
* Ability to work independently on own initiative and also to contribute as part of the team.
* Previous experience in a manufacturing role would be desirable

Office Workforce are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area, and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.off18

Job Title: Telephone Interviewer
Location: Solihull
Salary: £18,000 OTE £23,000  Salary rises to £19,000 after probation
Duration: Temporary to Permanent
Hours: 9am-5pm Monday-Thursday & 8am-2.45pm Friday
Part time hours may also be considered

Our client is a B2B telemarketing agency offering cost-effective telemarketing campaigns to a variety of customers. Services include appointment setting and lead generation, database building and database cleansing, surveys and market research, event planning and promotions and follow up calls.
You will be working on a new project calling through and speaking with customers to complete surveys.

Day to day duties will include the following:

• Making outbound calls
• Completing telephone surveys on behalf of clients with their customers
• Generating leads
• Updating company information

As a person you will need the following qualities and experience:

experience working within a similar role, making outbound calls.
Able to achieve a dialling target of at least 175 dials per day (depending on campaign)
Confident to deliver calls to senior decision makers in companies such as MD, FD, HRD. Marketing Director
Excellent communication skills and telephone manner
Excellent spoken English and a good clear telephone voice
Good time management and ability to meet deadlines
Self motivated
Work well within a team and as an individual
Live within a commutable distance to Shirley, Solihull
Office Workforce are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area, and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.
Off18

Office Administrator
£8.91 Per Hour
Monday to Thursday - 8:30am to 5pm : Friday - 8:30am to 4pm
Redditch
Temporary to Permanent

Day to Day Duties:
* Answering phone calls
* Answering the door and front of house duties
* Uploading customer orders on the system
* General office duties

Experience & Skills:
* Computer literate
* Previous Microsoft Office experience
* Being able to use own initiative
* Advanced experience in Microsoft Excel would be an advantage

Office Workforce are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area, and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.off18

Office Administrator

Location: Redditch
Hours: Monday to Friday - 8am to 4pm 
Pay rate: £8.91 P/h 23 Over - £8.36 P/h 22 Under
Immediate Start

Day to Day Duties:

* Data Entry
* Microsoft Office Excel data input
* General data administration

Required experience:

* Must be fully competent with Office 365 products - (Word, Outlook, SharePoint, and Excel)
* Previous Administrative experience
* Excellent Customer service skills & Communication skills
* Excellent time keeping
* Must have great attention to detail
* Must be able to work within a team and on their own
* A flexible approach
* Able to Multitask

Desired Experience:

* Awareness of network installations and health and safety

Office Workforce are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area, and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help. off18

Repairs Service Administrator
Hours: Monday to Friday - 9am to 5pm
Location: Redditch
Pay Rate: £8.91 to £11.96
My client is looking for someone to join their repairs team to help maintain and provide customer support to tenants to resolve their issues,
Day to Day Duties:
* Taking calls from customers to understand the customers request and to help solve their issue.
* Providing expert advise
* Updating the inhouse system with repairs that need to be processed
* Arranging appointments for customers
* Liaising with tradespersons via Phone and text.
* Placing work orders with approved contractors and proves invoices
* Carrying out quality checks on 'call backs'
* General administrative tasks
* Raising service charge repairs and process on the inhouse system
Skills & Experience:
* Previous customer service experience over the phone
* Previous housing experience (ideally)
* Excellent communication skills
* Attention to detail

Office Workforce are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area, and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.off18

Sales Support Coordinator
Location: Redditch
Salary: £22,000 to £25,000 Per Annum
Hours: 9am to 5pm - Monday to Sunday
Permanent
Our client is a worldwide freight forwarding service to UK manufacturers, exporters and importers who demand a cost effective services.

Day to Day Duties;
- Existing client Account Management
- Rejuvenation of existing or dormant client accounts
- Generating & Calculating Freight quotations
- Ensuring that the quotes are completed promptly and are followed up to maximise conversion
- Managing sales quotations through to successful job results.
- Drafting and sending appropriate sales correspondence
- Developing long lasting relationships with existing clients

Skills & Experience:
* Export sales experience, (ideal but not essential as training is provided).
* Proven customer service or sales experience.
* Proven success of calculating and submitting quotes and tender submissions.
* Experience of negotiating with clients and or suppliers.
* Key account management experience with proven success of developing relationships.
* Good administrative skills.
* Good numerical skills.
* Good IT skills (Microsoft Excel, Word, Outlook, PowerPoint)

Office Workforce are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.
Off18

Administrator
Malvern
£9 to £10
Monday to Friday - 9am to 5pm

Day to Day duties:
* Dealing with enquires from clients
* Helping the production team with administration duties
* Dealing with Goods in administration
* General Office Duties

Skills & Experience:
* Microsoft office experience
* Strong communication skills
* Flexible, Hard-Working, and trustworthy

Office Workforce are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area, and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help. Off18

Office Administration
Redditch
£9.00 Per Hour
Monday to Friday - 9am to 5pm
Temporary (approx. 2-month duration)

Day to Day Duties:
* General administration duties
* Scanning and filing
* Data Entry
* Customer Service

Experience & Skills:
* Experience working on computers
* Excellent communication skills
* Team player
* Previous administration (advantage)

Office Workforce are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.
Off18

Customer Service Agent
Hours: 40 Hours Per Week / Mon-Sun / 9am-5pm Or 11am-7pm / 5 Days
Pay Rate: £10 Per Hour
Location: Droitwich
Office based position - No option to work from home
Temporary 2/3 weeks

Our client is one of the UK's leading e-commerce business within their sector in both B2C and B2B.

Day to Day Duties:
* Providing an excellent customer service
* Taking orders and Payment via phone calls
* Resolving customer queries

Skills & Experience:
* Excellent customer service skills
* Previous call centre experience
* Excellent verbal and written communication skills
* Positive, can-do attitude and approach
* Experience communication with customer over Email, Webchat, and Phone experience

Office Workforce are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area, and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.
Off18

Financial Administrator

Malvern

£25 - £30k Per Annum depending on experience

Full time – Permanent  

My client has an exciting position available in their office based in Malvern as a Financial Administrator.

The role will primarily be to provide administrative support for the Financial Director across a range of functions. Day to day operations will vary according to the monthly and annual accounting cycles.

The role may also involve covering other areas of management and administrative positions when required but only ever on a temporary basis.

We are ideally looking for an experienced candidate who has diverse skills in different roles within Accounts - the position has plenty of opportunity for progression within the business.

Day to Day duties:

 - Maintaining Sales Ledger 
 - Raising and monitoring stock and production invoices.
 - Dealing with customer invoice queries and raising credit notes when necessary
 - Chasing customers for payment.
 - Banking.
 - Monitoring the Invoice Finance Internet Banking system
 - Maintaining Purchase Ledger
 - Checking purchase invoices, raising queries and requesting credit notes
 - Paying suppliers
 - Maintenance and reconciliation of Bank Accounts 

What you need:

- Experience within a similar role in finance and accounts

- AAT Qualified or similar

- Excellent communication skills

- High attention to detail

- Knowledge of Purchase Ledger and invoicing

- IT Literate

- To be able to work well within a team

Office Workforce are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories, Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help. Off17